expertcloud is a virtual customer care center working with 300 home office freelancer agents worldwide. Our office in Berlin, which currently constists of 16 permanent employees and two dogs, manages the network and develops new ideas continously.
In order to support our freelancer network we are currently looking for
Customer Service Agent* as freelancer working in the home office- Swedish speaker at native level and English or German fluent
Your tasks as a customer care agent working for an onlineshop for lighting:
- customer care, consultation and support via chat, e-Mail and phone (Inbound)
- handling customer requests
- checking ordering transactions
- maintaining customer satisfaction
Your profile as a customer care agent:
- ideally experience as customer care agent / call center agent concerning e-commerce and online shopping
- typing with the 10-finger-system
- Swedish native speaker
- fluent in either English or German language (speaking, writing, comprehension)
- communicative, helpful, patient, empathatic
- internet affinity (e-mail, chat)
Organizational and technical requirements:
- available 20 hours per week
- internet line at least 16.000 DSL & LAN connection
- PC/laptop which runs at least Windows 8
- trading licence & experienced freelancer
- available for a training in August / September
Your benefits as a freelancer agent:
- fair profit
- family friendly working
- training and coaching possibilities and promotion to team leader
- integration into our collegial expert-community
expertcloud.de is a virtual contact center. You would be part of our community as a freelancer, working around 20-30 hours per week.
If you feel spoken to by this position, apply now by using the 'Apply' button!
* we do not mind your gender, everyone is welcome.